Go to Start > Programs > LYNX Verify Folder > Radia Clients and Double-click "Radia401.MSI"
The Username is "$USER" **Note: Uncheck the box stating "Create a Radia Software Manager icon on the desktop," if selected then click Next.
Insert IP address as "RCSP1" and PORT as "3464" if not filled in and then Click Next.
Everything at the "Select Features" window should be selected -EXCEPT FOR- *Radia OS Manager, *Radia Patch Manager, and *Radia Server Management. These should be
X-ed out by default. Click Next and then click Install.
Copy "initmeth.rex" and "userlogin.rex" from the "Rex Files" folder to "c:\program files\novadigm" on the user's computer.
Once this has finished, double-click on "Maintenance.bat" in the Radia Client 4.0.1 folder. This batch file will connect the client to the server, and run Maintenance.
How to remotely reinstall Windows Scripting Host
Using DameWare Utilities connect to remote machine and double-click "Remote
Command"
Double-click on RCmd Console, login as admin (dalicious login for DALs),
but do NOT load profile.
At MSDOS prompt, change directory to: C:\windows\temp, and type: scripten.exe
/q:a
Note: Fixes "Error on Page" in Flowcast application.
How to fix "XFSrvcNT" service terminated unexpectedly
Using DameWare Utilities, connect to remote machine and select Services.
Right-click and end XFSrvcNT service.
Go to C:\Program Files\Novadigm\AXF\Bin\Service and delete AFSrvcNT2.xfe
Restart computer.
How to properly install Novell client on LYNX for
Surgiserve
If machine is reimaged or sysprepped, input LYNX ID
Log on as your admin account and install applications via Radia
Reboot, login again as your admin account
Preconfigured Netware client install should start
Reboot when complete, login once more as admin, install printers as needed
Reboot, and finally user can login normally.
Failure to follow these steps could cause Netware client corruption!
How to fix known GroupWise issues
1) Groupwise Ordinal185.dll error
Exit GroupWise
UNC to machine, go to C:\windows\system32. Rename mapi32.dll to mapi32.old
and
rename mapi32_moz_bak.dll to mapi32.dll.
Reboot, Groupwise should work OK.
File size for mapi32.dll should be 620kb. If this doesn't work, a
good copy located at: GW Address Book Reg Fix
2a) The procedure entry point 'WNetEnumCachedPasswords' could not be located
in the dynamic link library MPR.DLL --OR--
2b) The 'MAPI Session Handle' of the Novell GroupWise 'Object
RequestBroker' could not be accessed.
Go to C:\windows\system32 and rename mapi32.dll to mapi32.old.
Exit Groupwise and navigate
to the user's I:\drive.
Rename any files named WT61*.uwl to old.
Have user login to Groupwise, and then WT61US.uwl should be recreated in
their I:\drive.
User stores Groupwise archived e-mail on I:\drive and got drive space warning
Have user call or e-mail the Helpdesk to have their e-mail moved to the
new archive server.
How to restore 'Sent Items' folder
This is a very common issue, and the steps to restore Sent Items are numerous.
See: Restore Groupwise Sent Items PDF file.
How to fix known Adobe issues
When you attempt to print a PDF file from a Web browser, Adobe
Acrobat or Adobe Reader returns the error "Could not start print job" and
the file does not print.
Check that the PDF File Type is handled by correct PDF software. Open
a Folder, go to Tools | Folder Options | Files Types.
The URL associated with the PDF file may also be longer than 261 characters.
Recommendations: Update Adobe to latest version, save and print PDF from
your hard disk or shorten the length of URL from which you are printing.
Have user go to LYNX Application Verify forlder, Select "IE Red X
Fix"
folder execute the file. This will resolve the Red X where
the images are expected
to be on the web page. May need to reboot computer.
How to fix IE script error "No such interface supported"
Error indicated by warning sign in bottom-left corner of IE window.
Using DameWare utilities, connect to remote machine and select Remote Command.
Double-click on RCmd Console, login as admin (dalicious on DALs), but do
NOT load profile. At MS DOS prompt, type regsvr32 C:\program files\common
files\microsoft\dao\dao360.dll.
How to fix grayed-out "Send to.” option in MS Word
In MS Word, the "Send To" command under File is not accessible.
UNC to machine and navigate to C:\windows\windows.ini.
Add MAPI=1 and MAPIX=1 to windows.ini file. Exit and save file, reboot
machine.
How to setup Mozilla mail client
Create shortcut to C:\Program Files\mozilla.org\Mozilla\mozilla.exe
Edit the properties of shortcut icon target to "C:\Program Files\mozilla.org\Mozilla\mozilla.exe" -mail.
Mozilla Mail Profile information
Users' Mozilla mail profiles must be pointed to I:\ApplicationData\Mozilla\Profiles\default
to avoid LYNX profile space issues.
If a user is having trouble with Mozilla Mail, recreate the user's LYNX
profile, let it recreate a new Mozilla profile and then transfer over the
user's information.
How to reinstall/repair TCP/IP on Windows XP
Right click "My Network Places", select Properties.
Right click the connection and select Properties
Click Install, Protocol, add, have disk
Browse to the location of nettcpip.inf (XP CD or C:\windows\inf)
Locate the Corel folder and rename the Corel folder to Corel.old, then
restart the application
Once WP is functioning normally, delete Corel.old folder
How to repair Master Boot Record on LYNX PCs
If a PC stops at the black screen and says "Windows could not start
because the following file is corrupt or missing: C:\windows\system32\config\system,
I have twice now fixed them -both DALs- by doing a manual repair.
Boot off a WinXP CD with SP2, and select "Enter recovery console".
At the prompt, type FIXMBR (this will repair the Master Boot Record).
How to fix "Windows Needs Your Current Credentials" message
If a PC displays this message, reboot the machine and log on as admin.
Click, Start then Run. Type in GPEDIT.MSC
Under "Computer Configuration", expand administrative templates
system logon.
Select "Always wait for the network at computer startup" value,
and set it to "On".
Hit F12 at BIOS screen to access Network Machine Images via
the NIC. Quickly select the "Asset Utility" from the menu.
To load the LYNX ID, type: asset /o LYNX MACHINE ID L-0xxxx (or D-0,
D-M, L-M as applicable), Hit "Y" key for yes. Check that the correct Service
Tag is also in the list for the motherboard.
It is imperative to transfer the Service Tag and LYNX ID to
machines upon Motherboard replacement! One of the best ways to find
a LYNX ID is by tracking the Service Tag in Knowledge Base.
Inside of the Sys Prep Tool check "MiniSetup", select Reboot
and then click "Reseal."
Once you hit the Reseal button the program will run and the PC will reboot.
When the computer restarts it will display the SysPrep screen and you can
enter the appropriate machine name.
Refer to Jamie's documentation How
to run Sysprep.doc if you prefer to see the SysPrep graphic.
How to repair Medilinks on COWs
COWs have experienced an issue with the Medilinks update. This is due
to a registry permission error on the COW's which has since been fixed. These
machines will not be updated until a New App Install is performed on them.
If any of you get a call for this, just use the remote
tasks scripts that are on FS1, and run a new app install on the COW. Standard DAL's are not affected.
How to fix "Recall" error at Arco Lane
The error states "cannot locate the Microsoft visual FoxPro support
library".
Log into the finance machine with your FINANCE
admin account. Copy 2 files: vfp6r.dll & vfp6renu.dll, from: System 32 Files to the c:\windows\system32 folder to
correct this error.
If some functions in Word have been "grayed out", like "Save
As" or Spellchecker, etc., try this.
Under Help there is an option for
Detect & Repair. Select "Restore Settings." The options that were "grayed
out" or missing, reappear and are functioning again. No app verify,
no MSI remove or reinstall!
How to process Transfer of Ownership on Dell computers
If an end-user transfers to MUSC and brings their computer with them, or
in some cases purchases directly from Dell, it might be registered to another
entity and Dell won't release parts because we're not an authorized repair
service for that entity. In this case, they need to transfer ownership, which
will give us the right to order parts and service their equipment. This transfer
is completed by the end-user (not you) and they can go here to complete the
form: http://support.dell.com/support/topics/global.aspx/support/change_order/en/tag_transfer
How to enable Autorun on DALs for CD image viewing
First, add the DALs to AG WEB AMBASSADOR and AG DICOM VIEWER groups in AD. Then follow the instructions here: DALautorun.doc.
(Nothing in this document).
How to Register PCs in the PACE NetID Database
If you install a new PC on the PACE network, the PC will need its MAC address
listed on a file called NETID on mapped drive P:\\press-srvr\apps. Contact
Jim Chisolm for assistance or access to file.
How to Fix the OACIS short LOIS issue
Usually, replacing the C:\windows\system32\Ss32x25.ocx by renaming it to
old and starting OACIS works, but in the event that step does not...
Delete the contents of C:\OACIS folders.
Delete the contents of C:\PRWINAMB (PMSI) folders
Delete the subfolders (folders ONLY) in C:\Program Files\Novadigm\Lib
Delete C:\Program Files\Novadigm\Log\connect.log
Perform LYNX All App Verify.
How to Troubleshoot Practice Partner (PMSI) printing issues on LYNX machines
PMSI print variables should automatically load when AG PMSIAMB is
added in Active Directory to a LYNX machines, but if not...
Login as admin, right-click on "My Computer" icon, select "Properties"
then select the "Advanced" tab.
Click on "Environment Variables" then click "New" at the bottom in
the system variables section. Enter PP_PRINT for
the variable name, and PMSIPRINT for the value. Select "OK"
to close.
Install their new printer and name it "PMSI Note" using it as the default
printer. Any printer printing 8.5 x 11 sheets of paper can be used, check
with user which one
will be printing PMSI Notes.
Create another printer called 'PMSI Script' if they will be printing prescriptions.
This printer points to a designated printer specifically for prescriptions,
which uses small sheets of paper cut to size.
Note: The Printer names must be exactly those listed here Practice
Partner (PMSI) will not print correctly!
Checking PMSI on machines which display "There was a
problem with printer defaults" error:
Check the "System Variables" for the PP_PRINT variable in "Environment
Variables" (see above to locate this).
If the value of PP_PRINT is not set to PMSIPRINT,
click the "Edit" button and add it.
Ensure that the printer names are 'PMSI Note' and 'PMSI Script', exactly
matching these names.
How to detect and fix Sybase version issues with OACIS on LYNX PCs
If you have calls about Oacis not working on a workstation, please
check the computer's application membership in Active Directory. Oacis
will conflict with the following apps:
AG Hermit
AG Cognos Hermit
AG Cognos Sebastian
AG DTS Authority
AG DTSUniversity
How to repair [and information on] Windows MetaFile vulnerability
"I have used this software in the past on my personal computer and
it got back all of my data from my inaccessible drive. Worked very well." http://www.stellarinfo.com/disk-recovery.htm
How to configure Odyssey client for use on PC and PPC
Go to c:\windows\inf, locate MDAC.inf, right-click on it and Choose "Install"
This will prompt you for the i386 directory, upon which you can copy and paste the following: \\fs1\itfs\Software - Win32\Microsoft\MS Windows\XP-SP2-Install
Dell's Computer Power Button Codes
Steady yellow: System board problem. Second state of the LED at power up. Indicates the POWER_GOOD signal is active. Example: CPU not installed correctly.
Blinking yellow: Power supply problem. Initial state of LED at power up. Indicates I/O Controller Hub (ICH) has power, but the POWER_GOOD signal is not yet active.
Steady green: Normal operation. System is in S0 state, the normal power state of a functioning machine. The BIOS turns the LED to this state to indicate it has started fetching opcodes. The BIOS can indicate problems with memory, video, and installed peripherals with an appropriate beep code.
Blinking green: Sleep mode. System is in a low-power state (S1).
Off: System power is off; LED is blank. The controller panel is unplugged.
-- Dell Monitor Color Codes --
Power
Button Mode
LED color
ON
Green
Stand-by
Green and Orange
Alternate
Suspend
Green and Orange
Alternate
Active-OFF*
Orange
Other Mode
LED color
Defective
Monitor
Flashing Orange
Novell PC "Worktation Only" Fix:
When a Novell PC is missing the "Worktation Only" box at the login screen.
Log in as administrator and right-click on the Novell icon in the system tray.
Go to properties and Select the "Advanced Log-in" Tab.
Check the box that says "workstation only" if it is not checked. Restart the PC.
Checklist for LYNX Workstation Problems before calling an SE
"I was assigned an application but I don't have it!"
Did the customer ever have it?
If the customer never did, is it a machine-based app or a user-based app? (don't ask the customer; you're supposed to know this)
Check AG membership -> When was the app assigned? If it was a machine-based app assigned less than 30 minutes ago, then it's too soon. Did the customer run "New App Install" between the assignment and the follow-up call?
If it's a user-based app, was the assignment less than 24 hours ago? You might just need to wait until tomorrow. If it was longer, did the user log out/in?
Has the user ever restarted the workstation? Many don't.
Now, if you've gotten this far, you can dive into the Novadigm subdirectories and start looking at connect.log, the radstate.log, and SYSTEM subdirectories.
When did it last work? Have you installed something else (not LYNX-delivered) since then?
Is it a webapps-based application? If so, check the tsprofile rights.
Check the connect.log and/or SYSTEM subdirectories. If there's nothing telling here, delete the folders (not the files) from the C:\Program Files\Novadigm\Lib subdirectory and do an "All App Verify".
Instructions to reinstall the Adobe PDFMaker, which has corrected the following issue:
When you start a MS Office application after you install Acrobat 7.x on Windows and get a "Runtime Error!... Microsoft Visual C++ Runtime Library. Runtime Error! Program: C:\Program Files\Microsoft Office\Office10\ [application].exe"
You need to be logged in as the user.
PDF Image
1. Go to Add/Remove Programs, and find the Adobe Acrobat 7.0.7 program.
2. Click on "Change/Remove".
3. Choose "Next", select "Modify", and expand "Create Adobe PDF".
4. Click on the drive icon/down-pointing arrow beside "Acrobat PDFMaker" and select "This feature will not be available."
Click Next through the rest of the wizard, then finish.
Repeat steps 1 through 4.
For step #4, select "This feature will be installed on local hard drive."
Click Next through the rest of the wizard, then finish.
Try to open Office applications when this is complete, and test creating a PDF.
Missing TMA Icon - Check Logs
If you get a TMA call saying that the icon is missing, here is something to check for first.
Check the radstate.log, and if you scroll down to the list of applications and look for TMA_v8022 if it still says TMA_8011 just run a new app install.
If there is a TMA_v8022 in the radstate.log then rename or delete the TMA folder(TMA8 and TMA78). Now just click on the TMA icon and you should see TMA_v8022 on the installer once it pops up.
If there is no icon just run new app install b/c either user was logged in during upgrade or computer failed to connect.
Log in as dalicious. Open Printer. Click on security and add daluser.
Click on locations. Click cancel. click D-00*** number.
Type in clinlan/daluser. click allow on everything.
Do same thing under advanced.
FormFast Printer Adjustment to fit new Barcode Labels
Get host name or IP address and go to printer web page from any browser.
There are 3 tabs, select the center tab "settings".
Then select the first tab on the Left "Configure Device".
On that page, select the 3rd option "configure device".
Under that select "Print Quality".
Under that select "set registration"
Under that select "adjust tray 3" (this is usually the label tray)
Scroll to the bottom of the page.
The settings are "X1" "X2" and "Y"
"X1" moved mine to the left and right, this is what I needed (Suggest selecting 5 or 10 at a time in the drop down, if this makes it worse then select -5 or -10 You'll figure it out)
The "Y" setting adjusts it up and down.
Increase PC processing speed
This seemingly increases the speed of the PC by opening windows in seperate processes.
Double Click My Computer
Go to Tools
Click on Folder Options
Click on the View Tab
About half way down, Check the box that says "Launch Folder Windows in a Separate Process"
Click Apply
Bart PE for D830 image
Boot to cd (F12)
Click yes and yes and yes to install networking stuff
Open a command prompt and make sure you have an IP address (I had to do this every time)
Type net use z: \\s2\ghost and then type clinlan\username and then your password
Then you can close out the window and open up ghost32 in the programs list
Go to the Z: drive and the image is right there called D830DAL.gho
Dell Optiplex 755, in the BIOS, SATA Drive config needs to be changed
Enter BIOS
Set SATA Operation
Change to "RAID Autodetect/ATA"
Click "Accept" when it asks if you are sure
When booting, enter PXE using the second option which points to IBM tablets and GX260s
Remote login to a DAL as Admin
Copy the logoff.exe file from c:windows:system32 to c:documents and settings: all users: desktop.
Have the user click on accept when you dameware into the machine.
Double click on the logoff icon on the desktop and immediately hold down the shift key. It will come up to the log in screen.
